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Coronavirus Recovery Center for Landlords and Renters

Tips and guides on health protocols

April 2020 | California Government

California Coronavirus (COVID-19) Response

People can spread the virus even if they never have symptoms. Stay home except for essential needs. If you go out, stay 6 feet away from others and wear a cloth mask. Stay up to date with the latest developments on the Coronavirus outbreak in California.

April 25, 2020 | The Hill

CDC Adds Six More Symptoms for Coronavirus

The Centers for Disease Control and Prevention (CDC) added six new symptoms for the coronavirus to its website as officials grapple with gauging the illness’s scope.

April 2020 | Federal Communications Commission

COVID-19 Consumer Warnings and Safety Tips

As the COVID-19 pandemic continues to impact the United States, phone scammers have seized the opportunity to prey on consumers. The FCC offers the following tips to help you protect yourself from scams, including coronavirus scams.

April 14, 2020 | World Health Organization

Strategic Preparedness and Response Plan for the Novel Coronavirus

With international partnerships, the World Health Organization documents all learnings from the virus to translate the knowledge into strategic actions.

April 2020 | California Department of Public Health

COVID-19 Updates from the California Department of Public Health

Stay alert with the recent news and updates from the official state department on the public health crisis in California.

March 2020 | Centers for Disease Control and Prevention

Health and Safety Guidelines for Prevention Against Coronavirus (COVID-19)

Find answers to your questions about (2019-nCov). Learn how you can keep yourself and your loved ones safe from the Coronavirus Pandemic.

How can I safely find my next home?

At this time when people have to shelter-in-place, you can easily and safely find a home with us through our Contactless Rentals at We've combined a series of tools to help you find a new home remotely without having to meet anyone face-to-face.

View and tour listings online
You can browse our quality listings online through a customized search and find and rent a home that you like, guided by its info-rich description and stunning photos. Most listings come with digital floors and 3D Virtual Tours that allow you to tour the property virtually using a desktop, tablet or mobile phone.

Take a Self-tour
If you and the home you choose are in an area without a shelter-in-place order, you can view the property physically with our Self-Tours. After submitting proper identification, you can go on a private self-tour of the home without an agent or other party on-site.

Get help from our chatbot ACE
If you need help with any of these, chat up our AI-driven chatbot, ACE, on Messenger for a seamless search and application.

Enjoy more benefits
If you're concerned about moving into a home that you have viewed only virtually, our Contactless Rentals provide a 90-day Move-out Guarantee for qualified homes. This allows you to move out of the house, for whatever reason, within the first 90 days of moving in. You’ll get your security deposit back less any damages.

Transact online from start to finish
Apply to any property through our free online application, submitting your requirements digitally. If you need any help on this, our Portfolio Associates are just a call away. Once approved, you can sign the lease digitally, set up online payment on your renter dashboard, and make your initial payment. Then you can move in to your new home.

Move to a safe, sanitized house
Onerent's full-time, in-house Home Services performs a deep clean of each home prior to the move-in of a new resident. While this is our usual standard, we have enhanced our procedure by using hospital-grade disinfectants in the cleaning solutions to address concerns about coronavirus. We’re also imposing stricter standards on deep cleaning, putting extra effort on sanitizing high-touch surfaces such as doorknobs, counters, tables, bathrooms, kitchens, and the carpets as necessary. Our people and contractors follow best hygiene practices defined by the CDC and observe social distancing where necessary.

How can I tour a house without leaving my home?

If you're under a shelter-in-place order, you can still tour a home through our 3D Virtual Tour which gives you a 360-degree virtual walkthrough of the property. You can enjoy virtual house tours through your mobile, desktop, and even Virtual Reality if you own a compatible smartphone and a VR device.

In this time of the pandemic, 3D Virtual Tours are the go-to means to view a home. It is not only practical in these times, it is also the only option when you're unable to view the home in person.

You don't need to schedule a 3D Virtual Tour. Simply go to the property’s Onerent listing any time and begin your virtual home tour from the convenience of your own device.

Here’s a simple step-by-step guide on taking a home tour virtually:
1. Open a property listing at and click on the 3D icon.
2. Click on “Explore 3D Space” to begin your Virtual Tour.
3. You can use your mouse to click around to walk through the home. To get a 360 view of each room, click and drag to rotate the 3D image.

To help you with your move-in decisions, the 3D Virtual Tour has a Dollhouse View to give you a quick view of the entire home, particularly helpful for multi-level homes. It also has a Floor Plan View which gives you an overhead view of the property, allowing you to see the size of each room and the layout of the home at a glance.

Its Measurement Mode helps you measure the dimensions of each space so you can plan ahead of your move-in. You can also refer to the digital floor plan found in the property's Onerent listing for measurements.

After a Virtual Tour, you can instantly apply for the property without leaving your place.

Is it safe to move in to a new house during this pandemic?

Yes. You can still move into your new home even during this pandemic as moving into a new home is not restricted under states' Stay-at-home orders.

With our contactless rental services, you can move into your new home without physically meeting our Fielders. On the day of move-in, you are given a secure one-time code to move in stress-free. Simply input this code on the property's electronic lockbox to access the property.

Before the move-in of each new renter, Onerent’s full-time Home Services staff performs a deep clean of each home. Our cleaners use hospital-grade disinfectants and place extra effort on high-touch locations such as bathrooms and kitchens, along with deep carpet cleanings where necessary.

If you will seek the help of movers, ensure that you practice 6 feet of social distancing and sanitation as specified in CDC’s and your local health agency’s best practices.

For Owners

How can I continue to show my property to prospect renters?

With the current situation, it's risky and challenging to conduct in-person property showings with prospect renters. But with the help of technology, landlords can now continue to "show" houses without direct human contact.

Onerent offers Contactless Rental Services to help you lease your home safely and remotely. Plus, it enables renters to view and rent your property seamlessly online through 3D Virtual Tours, free online applications, and digital lease signing. This way, you can rent out your property minimizing the risk of transmitting COVID-19.

For owners with eligible properties, we provide free 3D Virtual Tours so renters can view your rental in the comfort of their own homes. You can see if your property qualifies here.

Learn more about 3D Virtual tours at

How can I collect rent safely while I shelter-in-place?

While collecting rent should continue based on your contract, there might be some areas in the US (including Onerent Service Areas) that are on a rent freeze or eviction ban because of the on-going pandemic.

If your tenant is able to pay their dues, you can still collect their rent payments. However, you should avoid collecting rent in person to prevent potential contact or exposure to Coronavirus. Instead, you can set up an automated rent payment account to collect rent online.

With our Contactless Rental Services, you can get paid on the dot through secured ACH transfers. All you have to do is to sign up with Onerent and set up your bank details. Once that's done, you can rest easy while we automatically transfer rent payments to your account.

No worries though, our online rent collection services are completely free for Onerent homeowners.

I am sheltering-in-place somewhere far from my rental property. How can I manage my property remotely?

You can manage your property remotely worry-free with our Contactless rental services in California, Washington and Colorado.

Fill your vacancy faster with Virtual Tours
Renters view your rental with a 3D walkthrough, apply for free and sign the lease without any human contact.

Get real-time updates on your property's performance
Schedule weekly updates with our AI-driven chatbot, ACE, on Messenger for insights on next steps based on your property's performance on the market.

Verified Hygienic Listings
Onerent Home Services ensure your property is properly cleaned and maintained for your qualified renters' safety.

Remote Lease Processing
From tours, applications to lease signing — everything can be conveniently done online and contactless with our chatbot ACE.

Stay up to date on maintenance requests, income and expenses
Get essential property updates on your Owner dashboard. Easily track your income and expenses and monitor any maintenance tickets.

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