Property Address

Coronavirus Recovery Center

Helping landlords and renters move forward with informed decisions.

Frequently Asked Questions

For Renters

How can I safely find my next home?

Contactless Rentals on Onerent allow you to rent a home remotely. We’ve combined a series of tools to help you virtually tour, apply, and lease a verified managed Onerent home. We also offer self-tours. You can do all of this without having to meet anyone face-to-face.

Browse Listings
We visit and inspect every home listed on Onerent. You can browse listings and apply for free to any home for rent.

Take a Self-tour
Go for a private visit on site after you verify your identity and book a self-tour. You will receive a one-time access code. No agents will be on site.

Instant Responses From ACE
Chat with ACE, our AI-driven chatbot, to finish the rental process and ask any questions.

Free Online Application
You can one-click apply to any property through our free online application, submitting your requirements digitally.

Move to a safe, sanitized house
Onerent’s full-time, in-house Home Services performs a deep clean of each home prior to the move-in of a new resident.

How can I tour a house without leaving my home?

Anytime you inquire on our listings, ACE, our friendly bot, will reach out with a 3D virtual tour of the home. You can enjoy virtual house tours through your mobile, desktop, and even Virtual Reality if you own a compatible smartphone and/or VR device.

You don’t need to schedule a 3D Virtual Tour. Simply go to the property’s Onerent listing any time and begin your virtual home tour from the convenience of your own device.

Here’s a simple step-by-step guide on taking a home tour virtually:

  1. Open a property listing at and click on the 3D icon.
  2. Click on “Explore 3D Space” to begin your Virtual Tour.
  3. You can use your mouse to click around to walk through the home. To get a 360 view of each room, click and drag to rotate the 3D image.

To help you with your move-in decisions, the 3D Virtual Tour has a Dollhouse View to give you a quick view of the entire home, particularly helpful for multi-level homes. It also has a Floor Plan View which gives you an overhead view of the property, allowing you to see the size of each room and the layout of the home at a glance.

Its Measurement Mode helps you measure the dimensions of each space so you can plan ahead of your move-in. You can also refer to the digital floor plan found in the property’s Onerent listing for measurements.

After a Virtual Tour, you can instantly apply for the property without leaving your place.

Is it safe to move in to a new house with the risk of COVID-19?

Our residents’ health and safety is Onerent’s top priority. That’s why we’ve designed a zero-touch move-in process.

Before move-in, our Home Services staff performs a deep clean of each home. Our cleaners use hospital-grade disinfectants and place extra effort on high-touch locations such as bathrooms and kitchens, along with deep carpet cleanings where necessary.

On the day of move-in, you’ll receive a secure one-time code and we won’t have anyone there at move-in. But you can simply input this code on the property’s electronic lockbox to access the property.

If you will seek the help of movers, ensure that you practice 6 feet of social distancing and sanitation as specified in CDC’s and your local health agency’s best practices.

For Owners

How can I collect rent remotely?

Online rent payments are the best zero-touch method for collecting rent. It’s best to avoid collecting rent in person to prevent potential contact or exposure to COVID-19. Onerent uses a proprietary and secure same-day ACH payment system to process rent collection.

Online rent collection is included in our Basic and 360 service packages.

How can I manage my property remotely while I shelter-in- place?

You can manage your property remotely worry-free with our Contactless rental services in California, Washington and Colorado.

Fill your vacancy faster with Virtual
ToursRenters view your rental with a 3D walkthrough, apply for free and sign the lease without any human contact.

Get real-time updates on your property’s performance
Schedule weekly updates with our AI-driven chatbot, ACE, on Messenger for insights on next steps based on your property’s performance on the market.

Verified Hygienic Listings
Onerent Home Services ensure your property is properly cleaned and maintained for your qualified renters’ safety.

Remote Lease Processing
From tours, applications to lease signing — everything can be conveniently done online and contactless with our chatbot ACE.

Stay up to date on maintenance requests, income and expenses
Get essential property updates on your Owner dashboard. Easily track your income and expenses and monitor any maintenance tickets.

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